Careers

1. Customer Experience Associate

The Customer Experience Associate is the first point of contact for our clients' customers, responsible for providing exceptional service and support. This role is crucial in building and maintaining strong customer relationships through various communication channels.

Key Responsibilities:

Respond to customer inquiries and resolve issues efficiently via phone, email, and live chat.
Provide accurate information on products and services.
Escalate complex problems to the appropriate team members.
Maintain detailed records of customer interactions and transactions.

Qualifications:

Strong verbal and written communication skills.
Excellent problem-solving abilities and a positive attitude.
Ability to work effectively in a team-oriented environment.
Prior experience in customer service or a call center is a plus.

2. Technical Support Specialist

The Technical Support Specialist provides technical assistance to end-users, troubleshooting and resolving issues related to software, hardware, and network systems. This role requires a blend of technical expertise and a customer-focused approach.

Key Responsibilities:

Diagnose and resolve technical issues reported by customers.
Guide users through step-by-step solutions, both remotely and over the phone.
Document technical support processes and create knowledge base articles.
Collaborate with senior technicians and IT teams on advanced issues.

Qualifications:

Proven experience in a technical support role.
Proficiency with common operating systems (Windows, macOS) and software applications.
Strong analytical and troubleshooting skills.
Certifications such as CompTIA A+ or similar are highly desirable.

3. Back-Office Operations Executive

The Back-Office Operations Executive is responsible for a variety of administrative and data-driven tasks that support our clients' daily operations. This role is essential for ensuring accuracy and efficiency behind the scenes

Key Responsibilities:

Perform accurate data entry and management.
Process documents, forms, and transactions according to established procedures.
Conduct quality checks and audits to ensure data integrity.
Assist with report generation and record-keeping.

Qualifications:

Exceptional attention to detail and a high degree of accuracy.
strong organizational and time-management skills.
Proficiency in Microsoft Office Suite (Excel, Word).
Ability to handle confidential information with discretion.

Careers

1. Customer Experience Associate

Key Responsibilities:

Qualifications:

2. Technical Support Specialist

Key Responsibilities:

Qualifications:

3. Back-Office Operations Executive

Key Responsibilities:

Qualifications:

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