Our Services: Driving Your Business Forward
At Tri Global Services, we don’t offer services; we offer solutions designed for suitability and success in the modern business landscape. Our core competencies are strategically structured to allow your business to thrive by focusing on what you do best, while we handle the complexities of your outsourced processes with efficiency, security, and expertise.
This service is the front line of your brand, meticulously managed to deliver seamless, personalized, and efficient customer interactions. We provide comprehensive omnichannel support, including voice, email, live chat, and social media, ensuring your customers can reach you anytime, on any platform. Our trained professionals use advanced AI tools and analytics to not only resolve issues but also to gather actionable insights that enhance the entire customer journey.
This is the most suitable service for outsourcing as it directly impacts customer loyalty and brand reputation. By partnering with us, you gain:
24/7/365 availability without the significant overhead of an in-house team.
Scalability to handle seasonal spikes or rapid growth effortlessly.
Specialized expertise in customer communication and complaint resolution.
Our back-office services are the backbone of your business’s operational integrity. We streamline essential, non-core functions such as data entry, document processing, data cleansing, and finance & accounting support. By employing robotic process automation (RPA) and stringent quality checks, we ensure unparalleled accuracy and speed in every task.
Outsourcing back-office tasks is perfectly suited for BPO because it:
Significantly reduces operational costs and frees up capital.
Boosts efficiency and accuracy by automating repetitive tasks.
Allows your internal team to focus on strategic, core business initiatives.
We offer comprehensive technical support services designed to keep your products and services running smoothly and your customers happy. Our multi-tiered support model provides everything from Tier 1 help desk support for routine issues to Tier 3 advanced troubleshooting for complex technical challenges. We leverage cutting-edge diagnostic tools and a deep knowledge base to resolve issues swiftly and effectively.
Technical support is an ideal BPO service because it allows you to:
Access specialized technical talent without the high cost of hiring in-house experts.
Provide round-the-clock support to a global customer base.
Improve first-call resolution rates and overall customer satisfaction.
Our sales and revenue growth solutions are a proactive approach to expanding your business. We provide end-to-end services, including lead generation, telemarketing, appointment setting, and customer surveys. Our sales-focused teams are skilled at nurturing leads, qualifying prospects, and engaging in consultative sales to drive your revenue pipeline forward.
This service is highly suitable for BPO as it offers:
Access to a scalable sales force that can be deployed quickly and efficiently.
Cost-effective strategies for market penetration and lead qualification.
Data-driven insights from campaigns that inform your broader sales and marketing strategies.
